Crisis Support
This page includes a list of support services that will affirm your gender while providing crisis support and mental health care.
ACON Support Services
ACON offers a range of free and affordable counselling services for LGBTQ+ adults in NSW. Services include Pride Counselling, Care Coordination, HIV Counselling, Substance Support and Home Based Care.
You can contact ACON about accessing these services at: aconhealth.org.au/intake_form
Qlife
3pm to Midnight, 7 days a week
A national and anonymous phone and online counselling service staffed by LGBTQ+ community members, with training in crisis management and support for a wide range of sexuality, gender, and totally unrelated issues.
Phone service: 1800 184 527
Webchat: link
Beyond Blue
24 hours, 7 days a week
Give us a call any time of the day or night – select from the voice menu or simply hold on the line to talk with a trained mental health professional.
Phone service: 1300 224 636
Webchat (3:00pm to midnight): link
Lifeline
24 hours, 7 days a week
Free counselling for suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24/7.
As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality
Phone service: 13 11 14
Suicide Callback Service
24 hours, 7 days a week
Free counselling for suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24/7.
As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality
Phone service: 1300 659 467
Chatlink
Rainbow Cultures
Directory
A directory of LGBTQ+ multicultural community groups and services in NSW.
Directory: link
Directory for Mental Health Support for Mob, Māori and BIPOC
A list by community for community of mental health support that is updated constantly for Mob, Māori and BIPOC.
Ask Izzy
Online search tool
A free and anonymous search tool to find housing, meals, healthcare, counselling, legal advice, addiction treatment and a whole lot more.
Directory: Link
DISCHARGED
An online peer-led Alternatives to Suicide support group for trans people of all genders across Australia.
Support group: Link
Brother to Brother
Support line for Aboriginal men including Brotherboys. Support around relationships, family violence, parenting, communication, connection and COVID-19.
Phone service: 1800 435 799
headspace National Youth Mental Health Foundation
Online support
For people ages 12-25. Access professional services, build a mental health toolkit just for you, and participate in community through conversation and sharing resources.
Website: headspace.org.au
Butterfly Foundation
8am-Midnight AEST, 7 days
Support for eating disorders and body image issues via phone, webchat, email and more.
Phone service: 1800 33 4673
Webchat: link
Safe Haven
24 hours, 7 days a week
A Safe Haven is a place you can go if you’re feeling distressed or having suicidal thoughts. It’s free and you don’t need an appointment. The Safe Haven initiative provides a calm, culturally sensitive and non-clinical alternative to hospital emergency departments, for people experiencing distress or suicidal thoughts.
There are Safe Havens throughout NSW. Find your nearest service here.
Suicide Prevention Outreach Team (SPOT)
24 hours, 7 days a week
Suicide Prevention Outreach Teams (SPOT) help people who are in distress, suicidal or at risk of self-harm. SPOT is a mobile service and can come to you.
As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality
You can contact SPOT by calling the Mental Health Line on 1800 011 511
Find out more about SPOTs here
Link2Home
24 hours, 7 days a week
Link2home is the statewide homelessness information and referral telephone service.
Phone service: 1800 152 152
1800Respect
24 hours, 7 days a week
When you contact 1800RESPECT, you will talk to a trained counsellor who will listen and support you in what feels right for you and your situation.
Phone service: 1800RESPECT
Webchat: link
Sane Australia
10am-10pm, Monday to Friday, AEST
SANE provides peer support, counselling, support, information and referrals to adults who identify as having a complex mental health issue, complex trauma or high levels of psychological distress. We also provide support to the family or friends who care about them.
Phone service: 1800 187 263
Webchat: link
Alcohol and Drug Information Service (ADIS)
24 hours, 7 days a week
Whether you are having issues with alcohol or other drugs, are concerned about someone else’s alcohol or other drug use, or just have general questions about alcohol or other drugs, you can call ADIS any time of the day or week for support, information, counselling and referral to services in NSW.
Phone service: 1800 250 015
Webchat: link
If you’re looking for non-immediate mental health care, click here.